» Cisco Lifecycle Services Approach
- Can be used to conduct successful and profitable business engagements.
- Defines a minimum set of activities needed to help customers successfully:
- Deploy and operate Cisco technologies.
- Optimize performance.
- Phases of Cisco Lifecycle Services:
- Prepare: Service components that help customers make sound financial decisions by establishing the financial justification for making a technology change and developing a high-level architecture.
- Plan: Service components that help customers assess the existing environment to determine whether it can support the proposed system.
- Design: Service components that help customers develop a comprehensive detailed design that meets business and technical requirements.
- Implement: Service components that help customers integrate devices while minimizing disruption to the existing network.
- Operate: Service components that help customers maintain network health through day-to-day operations.
- Optimize: Service components that help customers achieve operational excellence through ongoing improvement of system performance and functionality.
» Partner Value of Cisco Lifecycle Services:
- Help gain opportunities to increase profitability.
- Help improve productivity.
- Help improve customer satisfaction ratings.
- Help reduce risk in deploying and supporting complex technologies.
» Customer Value of Cisco Lifecycle Services:
- Help increase the network’s business value and ROI.
- Help increase network staff productivity.
- Help improve network availability, resiliency, security, and scalability.
» Account Team and Project Team
- Utilizes sales, consulting, engineering, and project management includes the:
- Account Manager (AM).
- Systems Engineer (SE).
- Project Manager (PM).
- Helps establish credibility and build customer confidence. The project team includes:
- Account Managers (AM’s).
- Systems Engineers (SE’s).
- Field Engineers (FE’s).
- Project Managers (PM’s).
- Provides a step-by-step approach to sell and deploy technology solutions.
- Provides a methodology to guide and support customers.
To learn more, here is a flash presentation from Cisco:
REFERENCE: Cisco PEC (Requires valid user login)
“Those who say it cannot be done should not interrupt the person doing it.” – Chinese Proverb
Filed under: » CQS-ARSFE, » Review Notes
