» Operate Phase Overview
- Ensure the solution is operating efficiently.
- Ensure the solution is highly available.
» Operations Setup
- System administration and backup.
- Assessment management.
- Scheduled maintenance.
» Systems Monitoring
- Monitor, manage, and report on service level metrics and abnormal events or trends that may effect the enterprise routing and switching system.
» Incident Management
- Classifying and prioritizing the incident.
- Isolating and resolving the incident.
- Scheduled maintenance.
- Recovering from the incident outage.
- Validating the resolution.
- Tracking and monitoring progress.
- Closing the incident.
» Problem Management
- Identify, as well as resolve, recurring incidents.
- Analyze incident trends.
- Activities:
- Identify problem
- Manage problem
» Change Management
- Originate and evaluate changes.
- Accept and schedule changes.
- Execute changes.
- Communicate changes.
- Conduct post-change evaluation.
- Accept and close changes.
» Configuration Management
- Check that changes in the system infrastructure have been recorded correctly.
- Monitor the status of components.
- Activities:
- System configuration management database
- Verify configuration management database
» Supplier Management
- Check that changes in the infrastructure have been recorded correctly.
- Manage requisitions with suppliers.
- Manage settlements and billing activities.
- Manage contracts between the enterprise and suppliers.
» Security Management
- Define processes and principles to address security-related issues.
- Provide ongoing management to protect confidentiality, integrity, and availability of information.
- Security Management Activities:
- Security incident management
- Identify management
- Security configuration management
- Security content delivery management
- Security policy administration
» Service Review
- Assist customer in identifying best practices to monitor system performance and respond to trouble reports.
» Recommended Skills
- Typical job roles include AM’s, SE’s, and FE’s.
- The recommended skills needed to fulfill the defined activities are:
- Demonstrate an understanding of the proposed routing and switching solution.
- The ability to support a routing and switching solution and troubleshoot network problems.
- The capability to provide configuration, change management, incident, and problem management activities.
REFERENCE: Cisco PEC (Requires valid user login)
Filed under: » CQS-ARSFE, » Lifecycle, » Review Notes
